I love that my items travel all over the world, and I have always tried to make international ordering as seamless as my domestic orders.
All international orders are sent by the Royal Mail’s International Tracked service and you will receive a tracking number when your parcel is dispatched.
See below for further specific details on delivery to your region.
Delivery to an EU Member State
As of December 2024, new legislation in force in the EU means that I have had to suspend delivery of physical items into the bloc. This applies to physical, shipped items only: digital items are not affected.
I am deeply sorry that this situation has been allowed to happen – to be clear I do not fault the EU for making the legislation, but successive UK governments for failing to foresee and mitigate the predictable, devastating impact of Brexit on UK small businesses. I sincerely hope that the UK government will act as soon as possible to remove this barrier and work for the closest possible trading relationship with my European brothers and sisters, but until then I will be preventing sales of physical items for delivery to EU addresses on both Etsy and the Little Conkers website.
This does not prevent EU customers from making purchases if the delivery address is in the UK or outside the EU.
This does not apply to digital items/downloads, which are unaffected.
As soon as I am able once again to deliver physical items to an EU member state, the following will apply.
As a consequence of UK’s departure from the EU, it is no longer possible for me to send parcels from the UK to the EU without paying VAT, plus in some instances import duties and additional handling fees. This will affect your order in different ways, depending on where you make your purchase:
Purchases on the Little Conkers website
I am awaiting the development of a solution by the Royal Mail which will allow customers on my website to pay VAT up front, when placing an order. However, until that method is available, parcels will be delivered “DDU” or “Delivered Duties Unpaid”.
This means that if you purchase on my website, you will be required to pay VAT/GST/Sales Tax, import duties and handling fees to the carrier when you receive your package, according to the value and nature of the item.
If you would like to avoid this, please purchase on Etsy (see below).
Your parcel will be clearly labelled with a CN22 form and all necessary customs information (country of origin, weight, value, HS Code, etc) to allow it to pass as smoothly as possible through the system and to ensure you are charged the correct amount.
It is your responsibility to inform yourself of the applicable duties and charges in your country, but please do drop me a line if you have any questions about this. You may be able to find online calculators to help you determine the additional costs you are likely to incur.
Purchases from the Little Conkers Etsy shop
Etsy will automatically add GST/VAT/Sales Tax at your country’s rate to the price you pay on Etsy, meaning you will have no further duties or fees to pay when you receive your package.
Your parcel will be clearly labelled with a CN22 form and all necessary customs information (country of origin, weight, value, HS Code, etc) to allow it to pass smoothly through the system and to ensure no further charges are applied.
Delivery to non-EU Countries other than the USA
For delivery to addresses outside the UK and EU, your parcel will be delivered “DDU” or “Delivered Duties Unpaid”. This has not changed in many years and is how all my parcels have always been successfully delivered all around the world. This is the same whether you purchase on Etsy or here on my own website.
This means that if your order has a value over the customs threshold for the given type(s) of item for your country, you may be asked to pay additional import duties plus, potentially, handling charges to your postal service.
Up until the time I am writing this, no customer of mine has ever reported having to do this, because as far as I am aware, even a large order from my shop would not approach the thresholds likely to incur import duties in most countries. I am not an expert however, and you should inform yourself of the threshold and rate of tariffs applicable to you via your country’s own official sources.
For example, as far as I am aware, Australia’s authorities allow duty-free entry of goods under A$1,000, meaning any order from me is very unlikely to have customs duties applied. No Australian customers of mine have ever reported having to pay duties.
Your parcel will be appropriately packaged and clearly labelled with a CN22 form and all necessary customs information (country or origin, weight, value, HS Code, etc) which will allow it to pass as swiftly as possible through the system.
You will receive a tracking number for your parcel as soon as it enters the postal system. This will allow you to monitor the progress of your parcel both in the UK and in your own country if your local systems support this.
I have shipped many hundred of parcels all over the world over the years with no issues, so you can buy in complete confidence.
I have never and would never misrepresent the value or contents of a package, or label a package incorrectly as a ‘Gift’ on the CN22 form, in order to avoid you paying customs duties, so please don’t ask me to.
Delivery to the USA
For delivery to the USA, your parcel will be delivered “DDP” or “Delivered Duties Paid”. This is the same whether you purchase on Etsy or here on my own website. This means your package will arrive in the USA with all customs tariffs and fees paid, and will not incur any further charges at the border.
Tariff fees are included in the cost you will pay for your item. It has always been the case that you – as the importer – are liable for any import duties.
Unfortunately neither my website nor Etsy currently have a mechanism which can show you the tariffs as a separate ‘line’ in your basket, the cost is rolled in to the shipping cost you are shown.
You will receive a tracking number for your parcel as soon as it enters the postal system. This will allow you to monitor the progress of your parcel both in the UK and the USA.
Your parcel will be appropriately packaged and clearly labelled with a CN22 form and all necessary customs information (country or origin, weight, value, HS Code, etc) which will allow it to pass as swiftly as possible through the system.
I have never and would never misrepresent the value or contents of a package, or label a package incorrectly as a ‘Gift’ on the CN22 form, in order to avoid you paying customs duties, so please don’t ask me to.
You as the importer remain liable should any other charges be due on your parcel after you have imported it, such as state taxes – I am not aware of any such cases, but you should inform yourself via your local authorities.
If you have any queries at all about placing an order for international shipping, do please drop me a line and I can explain how it will work for you in detail.
I have shipped many hundred of parcels all over the world over the years with no issues, so you can buy in complete confidence.
Please also ensure you read my Terms and Conditions for more information of delivery schedules, returns, etc.
